Shipping Policy

At Bloomnay, we strive to provide a transparent and efficient shipping experience. Please review our shipping guidelines below to understand how your order is handled.

1. Shipment Processing Time

All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Tracked Shipping on all orders. Once your order has been processed, the estimated delivery times are as follows:

Please note: Delivery times are estimates and start from the date of shipping. Delays may occur during peak holiday seasons or due to carrier delays.

3. Customs, Duties, and Taxes

Bloomnay is not responsible for any customs clearance fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (this includes tariffs, import taxes, and customs clearance fees).

Please check with your local customs office if you are unsure about potential costs.

4. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We process orders quickly, so there is a very small window to correct an address. If you notice an error, please contact us at Contact@Bloomnay.com immediately. Bloomnay is not responsible for orders shipped to an incorrect address provided by the customer.

5. Damages and Issues

Please inspect your order upon arrival. If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery, This allows us to quickly investigate the issue and speed up the replacement process for you.

To help us resolve this as fast as possible, please email us at [Contact@Bloomnay.com] with:

1-Your Order Number.

2-Clear photos or a short video showing the damage or the defect.

Once we receive this information, our team will work diligently to evaluate the issue and make it right with a replacement or an appropriate solution

6. Lost or Stolen Packages

Bloomnay is not liable for any products confirmed as "Delivered" by the carrier. If your tracking says the package was delivered but you cannot find it, please contact your local post office or the carrier directly to file a claim.